Harvard Educational Review
  1. Winter 1995 Issue »

    Total Quality Management in the Academy

    A Rebellious Reading

    By Estela Mara Bensimon
    In this article, Estela Bensimon assesses the appropriateness of adapting Total Quality Management (TQM) to higher education. She uses feminist adaptations of post-structuralist analysis to develop a critical interpretation of the basic postulates of quality with TQM: Quality is defined by customer satisfaction; Quality is the reduction of variation; Quality must be measurable. In particular, she focuses on the language of TQM that expresses how quality is defined, improved, and controlled; how the customer is determined; and how variation is eliminated. She concludes with a discussion of the negative implications of TQM as a philosophy and theory for the academy.

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    Winter 1995 Issue

    Abstracts

    Uncertain Allies
    Understanding the Boundaries of Race and Teaching
    By Marilyn Cochran-Smith
    The Four "I's" of School Reform
    How Interests, Ideology, Information, and Institution Affect Teachers and Principals
    By Carol H. Weiss
    Total Quality Management in the Academy
    A Rebellious Reading
    By Estela Mara Bensimon
    A Postmodern Vision of Time and Learning
    A Response to the National Education Commission Report "Prisoners of Time"
    By Patrick Slattery
    Crossing Borders/Shifting Paradigms
    Multiculturalism and Children's Literature
    By Elaine G. Schwartz

    Book Notes

    Urban Sanctuaries
    By Milbrey McLaughlin, Merita Irby, and Juliet Langman

    Fatheralong
    By John Edgar Wideman.

    Children Solving Problems
    By Stephanie Thornton

    The Smart Parent's Guide to Kids' TV
    By Milton Chen

    New Directions in Portfolio Assessment
    Edited by Laurel Black, Donald A. Daiker, Jeffrey Sommers, and Gail Stygal.

    The Tao of Teaching
    By Greta Nagel

    Emergent Curriculum
    By Elizabeth Jones and John Nimmo.

    Teaching Hand Papermaking
    By Gloria Zmolek Smith.

    Postmodern Theory
    By Steven Best and Douglas Kellner.

    Writing Ethnographic Fieldnotes
    By Robert M. Emerson, Rachel I. Fretz, and Linda L. Shaw.

    Towards Inclusive Schools
    Edited by Catherine Clark, Alan Dyson, and Alan Millward.

    Fabled Cities, Princes and Jinn from Arab Myths and Legends
    By Kharirat Al-Saleh; illustrations by Rashad Salim.

    Educational Action Research
    Edited by Susan E. Noffke and Robert B. Stevenson.

    Ideology
    By Terry Eagleton

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